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Shipping policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and another notification with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

We currently offer standard shipping through trusted carriers such as USPS, UPS, or FedEx.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times are:
- Standard Shipping: 3–7 business days within the United States
- International Shipping: 7–21 business days, depending on destination and customs processing

Order Tracking

Once your order ships, you will receive a tracking number by email.
You can track your order directly through the carrier’s website.

Delays

Delivery delays can occasionally occur due to factors outside our control (weather, customs, carrier delays).
If your package is delayed, please allow additional time and contact us at help@dermadexnaturals.com if assistance is needed.

Shipping Restrictions

Currently, we ship within the United States and select international destinations.
Customers are responsible for ensuring the shipping address provided is correct at checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at help@dermadexnaturals.com. We will work with the carrier to resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact us at:
themitmedic@gmail.com

Frequently Asked Questions

Get answers to common questions about our supplements and skin health

What are Demodex mites and how do they affect my skin?

Demodex are microscopic mites that naturally live in hair follicles and sebaceous glands. While small numbers are normal, overpopulation can lead to skin irritation, redness, and conditions like rosacea or folliculitis.

Our supplements are specifically formulated to help restore your skin's natural balance and support healthy skin from within.

How long does it take to see results from your supplements?

Most customers notice improvements within 4-6 weeks of consistent daily use. However, individual results may vary based on skin condition severity and personal factors.

For optimal results, we recommend taking the supplements consistently for at least 3 months, as this allows your skin's natural renewal cycle to complete.

Are your supplements safe to take with other medications?

Our supplements are made with natural, high-quality ingredients and are generally well-tolerated. However, we always recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you're taking prescription medications.

This ensures the best and safest approach for your individual health needs.

What makes your supplements different from other skin treatments?

Unlike topical treatments that only address surface symptoms, our supplements work from within to support your skin's natural healing processes. We use scientifically-backed ingredients that target the root causes of skin imbalances.

Our formulations are specifically designed to support healthy skin microbiome and reduce inflammation naturally, providing long-lasting results.

Can I use these supplements if I have sensitive skin?

Yes, our supplements are gentle and suitable for sensitive skin types. They're formulated without harsh chemicals or artificial additives that could trigger sensitivities.

Many customers with sensitive skin have found our supplements helpful in reducing irritation and supporting overall skin health. Start with the recommended dosage and monitor how your skin responds.

Do you offer a money-back guarantee?

Absolutely! We stand behind our products with a 60-day money-back guarantee. If you're not completely satisfied with your results, simply contact our customer service team for a full refund.

We're confident in the quality and effectiveness of our supplements, and we want you to feel confident in your purchase too.

Contact Us

Email

marina@thedemodexsolution.com

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